Our 15-year warranty: enduring quality, lasting peace of mind
At American Concrete Coatings, we stand by the exceptional quality and durability of our floor systems. Our comprehensive 15-year warranty is designed to give you confidence and protection for your investment. Learn more about what our warranty covers and how we ensure your satisfaction for years to come.
What our 15-year warranty covers
Our commitment to quality is reflected in our robust 15-year warranty, protecting your American Concrete Coatings floor system. We cover a range of potential issues to ensure your floor remains beautiful and functional:
- Adhesion failure / delamination: We cover instances where the coating peels or lifts from the concrete, ensuring your floor remains securely bonded.
- Hot-tire pickup: Damage caused by hot vehicle tires melting or tearing the coating is included, maintaining the integrity of your garage floor.
- Moisture-related failures: This covers damage due to hydrostatic pressure or moisture vapor transmission, provided proper preparation and moisture mitigation were initially performed.
- UV damage: We protect against discoloration, yellowing, or chalking that can result from sun exposure, preserving your floor's aesthetic appeal.
- Materials and labor: Both materials and labor are covered, meaning any necessary repairs under warranty will be completed at no cost to you.
Common warranty exclusions
While our 15-year warranty is comprehensive, there are certain situations that are commonly excluded or may void the warranty:
- Substrate movement or cracking: If the concrete itself cracks, the coating will crack along with it, and this is not covered.
- Moisture above thresholds: Warranties often void if moisture levels exceed specified thresholds after installation.
- Hard water softeners: Damage caused by hard water softeners is not covered.
- Hard pressure washing or pressure washing in general: Using pressure washing equipment can damage the coating and voids the warranty.
- Personal misuse of the floor: Damage resulting from improper use or negligence by the homeowner is not covered.
- Leaving stains on the floor for longer than 20 minutes: Prolonged exposure to substances like oil, gas, or diesel can cause damage not covered under warranty.
- New homeowner of floor: The warranty is typically non-transferable and applies only to the original homeowner.
Initiate a warranty claim
If you need to make a warranty claim, we've made the process straightforward. Simply reach out to us either by phone or email, and our team will get back to you as soon as possible to discuss your concerns and guide you through the next steps.
Email: Americanconcretecoatingsusa@gmail.com
We are dedicated to ensuring your complete satisfaction with your American Concrete Coatings floor system.